Player Wellbeing

Responsible Gaming
at di77

di77 believes that gaming should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. This page outlines every tool, resource, and support channel available to help you play within your means and maintain a healthy relationship with gambling on the di77 platform.

21+ Age Restriction Enforced
24/7 Support Available
Self-Exclusion Tools Active
Our Commitment

We Put Players Before Profit

At di77, responsible gaming is not a legal checkbox — it is an active, ongoing commitment built into the design of the platform. From the moment you register to every session you play, we monitor, support, and empower you to stay in full control of your gambling activity.

Our responsible gaming framework covers age verification, deposit limits, session controls, self-exclusion, reality checks, and access to specialist problem-gambling support organisations. Every tool described on this page is available free of charge to all di77 members, with no waiting period and no questions asked.

21+ Only — No Exceptions

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your account settings. Once set, limits take effect immediately and can only be increased after a 7-day cooling period.

Self-Exclusion

Request a temporary or permanent self-exclusion from di77 at any time. Excluded accounts are locked immediately, with all promotional communications suppressed for the full exclusion period.

Time-Out Periods

Take a short break from gambling with a time-out of 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended for the chosen duration — no logins, no bets, no deposits.

Reality Checks

Enable session-time reminders that notify you at regular intervals — every 30, 60, or 90 minutes — so you always know exactly how long you have been playing and how much you have wagered.

Player Protection Tools

Every Tool You Need to Stay in Control

di77 provides a full suite of responsible gaming controls. All tools are available around the clock and can be activated or adjusted without contacting support — though our team is always on hand if you need guidance.

Need Immediate Help?

If you feel that gambling is negatively affecting your life or the lives of those around you, please contact our support team immediately at [email protected]. Our trained support agents are available 24 hours a day, 7 days a week, and can activate protective measures on your account within minutes.

Loss Limits

Set a maximum loss threshold per day, week, or month. If you reach your loss limit within the chosen period, di77 will automatically suspend further betting and deposit activity until the period resets — protecting your bankroll from impulsive decisions during a losing run.

Wager Limits

Cap the maximum amount you can stake on a single bet or game round. Wager limits apply across all product verticals — cricket betting markets, live casino tables, slot games, and poker — giving you consistent protection regardless of which game you are playing.

Session Time Limits

Restrict the total number of hours you can be logged in and active on di77 per day. When your session limit is reached, you will receive a notification and be logged out automatically, preventing extended unplanned play sessions that often lead to problem gambling behaviour.

Promotional Opt-Out

Opt out of receiving bonus offers, free bet promotions, and seasonal campaigns (including BPL season and Eid specials) at any time. Removing promotional triggers helps members who find that bonus offers encourage them to deposit or play more than they had planned.

Permanent Account Closure

If you decide that di77 is no longer the right platform for you, you may request a permanent account closure at any time. All personal data will be retained only as long as required by applicable regulations, after which it will be securely deleted in accordance with our Privacy Policy.

Account Verification Locks

Request that your account be locked pending a full identity and document re-verification. This voluntary lock is useful if you suspect unauthorised access to your account, or if you simply want to create a deliberate pause before your next session while documents are processed.

Age Verification

21+ Strictly Enforced on di77

di77 operates a strict minimum age policy. All players must be 21 years of age or older to register, deposit, or participate in any gambling activity on the platform. This policy exists to protect young people and is enforced rigorously at every stage of the member journey.

During registration, every new member is required to confirm that they are 21 or older. This declaration is followed by a mandatory Know Your Customer (KYC) identity verification process in which members must submit a valid government-issued photo ID — such as a National Identity Card (NID), passport, or birth certificate — along with proof of address.

Any account found to belong to a person under the age of 21 will be permanently closed without notice. All deposits will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account), and all winnings will be forfeited. di77 cooperates fully with the families and guardians of underage individuals to resolve such cases promptly.

Protecting Minors in Your Household

If you share a device with a minor, we strongly recommend using parental control software such as Net Nanny, Kaspersky Safe Kids, or built-in device parental controls to prevent access to gambling websites. Never share your di77 login credentials with anyone under 21.

Step 1 — Age Declaration

At registration, every applicant must confirm their date of birth and declare that they are 21 years of age or older. False declarations are a serious breach of di77's Terms and Conditions and may result in permanent exclusion.

Step 2 — Document Submission

Within 72 hours of first deposit, members must submit a valid government-issued photo ID. Accepted documents include Bangladesh NID cards, passports, and birth certificates. All documents are reviewed by our KYC team within 24 hours.

Step 3 — Ongoing Monitoring

Age verification is not a one-time event at di77. Our systems continuously monitor accounts for patterns that may indicate underage use, and our support team is trained to escalate any such concerns immediately for investigation.

Know the Warning Signs

When Does Gambling Become a Problem?

Problem gambling can develop gradually and is often hard to recognise from the inside. The warning signs below are based on internationally recognised diagnostic criteria. If any of these apply to you or someone you know, please take action now — support is available, effective, and completely confidential.

di77's support team is trained to listen without judgement and to connect you with the right resources, whether that means activating a self-exclusion on your account, referring you to a specialist counsellor, or simply talking through your concerns with a patient, knowledgeable agent in either English or Bengali.

Chasing losses means placing additional bets — often larger ones — in an attempt to recover money lost in a previous session. This is one of the most common and dangerous patterns associated with problem gambling. If you find yourself depositing again specifically to "win back" what you lost, this is a clear signal that gambling has shifted from entertainment to compulsion.

Responsible gambling means only ever wagering discretionary income — money that you have budgeted specifically for entertainment and that your household does not depend on. If you are gambling with rent money, utility payments, food budgets, or funds earmarked for children's education or family expenses, your gambling has become harmful and you need to seek help immediately.

Secrecy around gambling activity — deleting transaction histories, lying about how you spent money, or minimising the amount of time spent gambling to loved ones — is a significant red flag. Healthy recreational gambling does not require concealment. If you feel the need to hide your gambling from the people closest to you, it is time to reassess your relationship with it.

Using gambling as a way to cope with anxiety, depression, boredom, loneliness, or stress is a pathway to addiction. While gambling can provide short-term distraction, it does not address the underlying emotional issues and typically makes them worse over time. If you notice that you instinctively reach for a gaming session when you are feeling low, please speak to a mental health professional.

A defining characteristic of problem gambling is the loss of the ability to stop voluntarily. If you have tried to cut down or stop gambling and found yourself unable to do so — even when you genuinely wanted to — this indicates that gambling has become compulsive. This is a recognised clinical condition and is highly treatable with the right professional support.

Tolerance — the need to increase the size or frequency of bets to achieve the same level of excitement or satisfaction — is a hallmark of addictive behaviour. If you find that the stakes that once felt thrilling no longer produce the same effect, and you are consistently escalating your wagers to compensate, please take a break and consider using di77's self-exclusion tools.
Self-Assessment

Ask Yourself These Questions

The following questions are adapted from internationally recognised responsible gambling self-assessment frameworks. Answer them honestly — your responses are private and are not recorded by di77.

Q1 Have you ever spent more money gambling than you originally planned for that session?
Q2 Have you ever borrowed money or sold possessions in order to fund gambling?
Q3 Has gambling ever caused arguments, tension, or problems in your personal or family relationships?
Q4 Have you ever neglected work, studies, or family responsibilities because of gambling?
Q5 Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Q6 Have you ever gambled to try to recover money you had previously lost?
Q7 Have you ever lied to family members or friends about how much you gamble or how much you have lost?
Q8 Do you find yourself thinking about gambling when you are at work, at home, or trying to sleep?
Q9 Have you ever gambled until your last available funds were gone?
Q10 Have you ever considered that gambling might be causing harm to you or to people who depend on you?

If You Answered "Yes" to Any of the Above

Even a single "yes" answer is a meaningful signal worth taking seriously. di77 strongly encourages you to use the self-exclusion or time-out tools on your account immediately and to reach out to our support team at [email protected] for a confidential conversation. You do not need to be in crisis to ask for help — early action is always more effective than waiting.

External Support

Support Beyond di77

di77's own support team is always your first point of contact, but we also encourage members to reach out to independent specialist organisations. These services are free, confidential, and available in Bangladesh and internationally.

Gamblers Anonymous

A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling disorder.

GamCare

GamCare provides free information, support, and counselling for anyone affected by a gambling problem. Their resources are available online 24/7 and include live chat, phone support, and guided self-help tools.

BeGambleAware

BeGambleAware offers guidance on recognising problem gambling, setting limits, and finding treatment. Their online self-assessment tools and helpline are available to anyone who is concerned about their gambling behaviour.

di77 Support Team

Our trained responsible gaming agents are available 24/7 via live chat and email at [email protected]. We can activate protective tools on your account within minutes and connect you with the right specialist resources.

Getting Started

How to Activate Your Protection Tools

All responsible gaming tools on di77 are accessible directly from your account dashboard after logging in. There is no waiting period for activating limits or time-outs, and our support team can apply any protection measure on your behalf within minutes if you prefer to request it by email.

Increases to existing limits — for example, raising a deposit cap — are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions. Decreases take effect immediately, with no delay and no questions asked. Self-exclusion requests are permanent once confirmed and cannot be reversed during the chosen exclusion period.

Step 1 — Log In to Your Account

Visit the di77 platform and log in to your member account. All responsible gaming tools are located in the Account Settings section, under the "Responsible Gaming" tab in your profile dashboard.

Step 2 — Select Your Tool

Choose from deposit limits, loss limits, wager limits, session time limits, reality check reminders, time-out periods, or self-exclusion. Each tool has a clear description and configuration options. Select the option that best fits your needs.

Step 3 — Confirm and Apply

Review your chosen settings and confirm. Protective limits and time-out periods take effect immediately upon confirmation. You will receive a confirmation email to your registered address. If you need assistance at any stage, contact our support team at [email protected].

21+ Only

Play Responsibly with di77

di77 is Bangladesh's most trusted betting and casino platform — because we treat player wellbeing as our highest priority. Explore our games, check our FAQ for more guidance, or contact our support team if you have any concerns about your gambling habits.